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General questions

  • PIN for support service: what it is and where to find it

    To authorize your requests, the support sometimes requires you to provide a PIN: it is a 4 digits generated for your account. NIC.UA support may request it to confirm the order of service, transfer of...

  • Error connecting two-factor authentication (2FA). The code is not accepted.

    Earlier, we learned how to set two-factor authorization (2FA) for the NIC.UA account. Now let's see how can we solve the case when, at the last step of connecting 2FA, we enter the code from the Googl...

  • How to change a password in your NIC.UA account?

    Sometimes it becomes necessary to change a password for your NIC.UA account, especially if you provided someone login data from your personal NIC.UA account (which we do not recommend). To change the ...

  • Can't enable two-factor authentication (2FA). Reasons and solutions

    Two-factor authentication (2FA) helps to protect your personal account on NIC.UA. Even if your main password has been stolen, it is impossible to get access to your dashboard without a one-time code. ...

  • How to change the account number

    Account contact number is the phone number that you provided in the account owner's information during filling out this form with your first order. Account owner data – is the contact that is set by d...

  • Transfer of documents with electronic digital signature (via service "Vchasno")

    We are often faced with the need to complete and send applications and copies of documents to fulfill certain requests. For example, to change registrant data or transfer an order to another account. ...

  • How to receive NIC.UA notifications in Viber

    Very often a lot of spam and advertising have been sent to mailboxes, so you can miss notifications about the expiration of services. This issue is successfully resolved with the help of a Viber bot, ...

  • How to receive NIC.UA notifications in Telegram

    Very often a lot of spam and advertising have been sent to mailboxes, so you can miss notifications about the expiration of services. This issue is successfully resolved with the help of a Telegram bo...

  • How to contact the domain owner?

    Information about the domain owner can never be empty, and each domain must have contact with the information about its owner. If the data is open, then it can be viewed through the WHOIS network prot...

  • How to change the hosting plan

    What to do if the current hosting plan does not suit you anymore? Usually, this question appears if you need to expand your hosting plan from NIC-S or NIC-M tariff to the next one. To do this, go to t...